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Kelowna Gymnastix Policies

KG Payment Policies

Tuition and Fees: Your option to pay KG tuition and fees is either monthly or full session.  Upon registration your first month tuition plus fees will be processed.  If you select “full session” on your account,  this amount plus all fees will be processed. You are responsible for tuition and registration fees for the session enrolled, regardless of attendance. After the second class, you are committing for the entire term. In the unforeseen event that we cancel a class, we will provide an opportunity to transfer to another class at no charge or receive a full refund minus any classes attended.

Refunds: Refunds will only be given up to 72 hours prior to the beginning of the third class in a session. A $10 service charge will be applied and the first two classes will be charged. Program withdrawals/absences are permitted for medical reasons with a note from the doctor and will be applied from the time the note is presented to, and approved by, the Registrar.

Failed credit card charge or auto-debit: After a failed attempt  to process a credit card or auto-debit e-payment, a service charge of $25 will be added to your account. If account is settled within 48 hours the NSF fee will be waived.

Non-payment of fees:  Tuition and Fees are due for the month enrolled. Unpaid fees will result in students being allowed to attend the following month.  Registration for the following season cannot be accepted until all outstanding fees have been paid.

Updated contact and payment information: Any changes to your address, phone, email,  emergency contacts, payment information or banking information must be updated on your account either through the online portal or emailing the Registrar.  You are responsible for keeping your account up to date.

Birthday parties: a $50 non-refundable deposit is paid upon booking.  In case of illness, we will allow the  deposit to be transferred to a different date.

KG Class Waitlist And Class Transfers

If you request a transfer to another class, we will try to accommodate you depending on available space. Starting January 1, 2017, a $10 service charge will apply for transferring classes unless it is due to a transfer recommended by an instructor. In the event that a class is full, you may place your child on a waitlist at no charge.  We will contact you by phone and/or email if a space becomes available. You will be given 24 hours to confirm you wish to enroll in the class. In the event of a late start, you can register for a class or program on a pro-rated basis.

KG Class Make-Ups

(2) make-ups are allowed per child/per class enrolled.  This may be done through the Registrar and must be pre-arranged.

KG Student Discounts

KG offers a 20% discount for additional (immediate) family members who are enrolled.  The other student discount is 20% off additional classes enrolled by the same child.  Only one of these discounts is considered.  Discounts apply to classes with same level fees or lower. Discounts do not apply to camps or drop-in sessions (Jump, Hop & Roll/Airtime Express/Airtime)  A $20 discount is available for all current students who book their Birthday Party with us.  Party discount is taken at time of payment.

KG Dress Code

Boys: Tight fitting T-shirt and/or gym shorts (no buttons or zippers) OR track pants/bike tights

Girls: Tight fitting T-shirt/shorts or track pant OR Leotard                                                          

All kids go barefooted unless they have a medical condition and need to wear socks.  Rhythmic students are asked to wear socks.

KG Late Policy – The “10 Minute Rule”

It is important that our students properly warm-up prior to class in order to prepare the body for physical exercise and minimize the risk of injury.  Therefore,  we have instituted a ten minute late policy in which ten minutes after class has started, kids may not be allowed to enter the class.  So, please try to have kids at the gym a few minute prior to starting.

KG Health And Safety Policies

Injury prevention: Kelowna Gymnastix uses top-quality, industry standard equipment that is checked on an ongoing basis to ensure it is in good condition.  The coaches follow a program of safe use of the equipment and you can expect your child to be taught to use it properly. A child who does not follow the instructions of the coach, and who does not use the equipment in a safe manner can hurt themselves or someone else.  An infraction of basic safety rules may lead to disciplinary action.

Injuries: Gymnastics is a strenuous and difficult sport and hence, even with the best coaching and the best equipment, injuries can occur.  Our coaches are trained in sports first aid and we have well-defined procedures in case of injury.

Communication: Gymnasts must inform their coach immediately if they are injured in any way. The coach will decide on appropriate action. For a minor injury: ice and rest. For a major injury: prompt medical attention. It is recommended that the gymnast attend their regular training  sessions as much as possible.  Absence from class is physically and mentally detrimental. Any pertinent medical information should be filled out at the time of registration.

Suspending of Tuition: With injuries that result in absence from the gym or alteration in normal training, Kelowna Gymnastix requires written permission from a doctor in order to suspend tuition fees.  When this happens,  the family doctor must also give permission in order for the gymnast to return to regular training. Please keep coaches informed of any limitations recommended by the doctor during the injury healing time.  Communication in this area is vital both for the coach, who will plan a modified training program, and for the gymnast who is coping with the injury.

Communicable Diseases: For the health & safety of our participants and coaches, we reserve the right to remove any child from a class that we feel should not be participating in a class due to heavy coughing, fever, chicken pox, flu symptoms or any other illness that might be highly contagious and harmful to others. The parent/guardian will be called and asked to take their child home

Lice: If you notice signs of scratching, rash on the neck, or nits growing in the hair, ensure you wash the hair and start treatment right away. Please do not bring your child to train until the condition has been treated and no sign of nits or lice are present in the hair. If we notice a child in the class with symptoms of lice, we will call the parent and ask to remove their child to prevent spreading it to others and the rest of the group will be alerted. Please refer to the Interior Health detailing guidelines for managing head lice.





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